Personal Data Types

We collect the following personal data types, depending on how we engage with you:

Personal Data Sources

In addition to receiving personal data about you directly from you, we may also receive personal data about you from other sources, including:

How We Use Your Data

We use your personal data to:

• Operate our Website, including by gathering your usage data to help us understand how you use the Website, so we can provide you with the best possible experience;
• Operate the Relyance Platform, provide related services, and develop and improve the Relyance Platform and our other services;
• Communicate with you, including to inform you about our products and services, respond to your communications, notify you about changes to our Website or the Relyance Platform market the Relyance Platform and other services, or request feedback or other information from you; and
• Comply with applicable law, for example, to comply with a lawful government request.

Who Accesses Your Data

We will not sell your personal data. We may share your data with third party vendors we engage to provide services to us, which may include data storage, operating our Website or the Relyance Platform, and providing customer support. We take steps to ensure our service providers keep your data secure and only use it to provide us services.  

We may share your personal data with government or law enforcement agencies as we believe necessary and appropriate to respond to a lawful order such as a subpoena or comply with other applicable law.  We may also disclose your personal data to government agencies in order to protect or enforce our legal rights or protect, investigate, or deter against fraudulent, unethical, or illegal activity.

Our Legal Basis for Using Your Data

Relyance will only use your personal data when we have a valid legal basis to do so. Depending on the circumstance, we may rely on the fact that the processing is necessary to fulfil a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also use your data with your consent, or to fulfil what we believe to be our legitimate interests, which we determine by taking into account your rights, freedoms, and expectations for how we will use your data.

How Long We Retain Your Data

We retain your data only for as long as needed for the purposes described in this Privacy Statement or as required by law, after which time it is destroyed in accordance with our data retention policies.

International Data Transfers

In order to operate our business we may transfer your personal data between different countries. When we do, we will ensure your data is transferred only in accordance with applicable law.

To make sure your personal data is secure, we implement appropriate technical and organizational safeguards, including encryption and de-identification where appropriate, to protect your data against accidental loss or unauthorized access or disclosure.  We choose our security measures based on the risks presented by how we use your data to offer our services.

Your Rights as a California Resident

If you are a California resident, you may have the right to request we:

• Provide details about the categories and specific personal data types we collect about you, including where we collect it, who we share it with, and how we use it;
• Provide you access to your personal data we have collected; and
• Delete the personal data we have about you.

While we will not discriminate against you for exercising your privacy rights, in certain circumstances, we cannot grant your request, for example, if we’re required to retain your data to comply with law, or to enforce our legal rights.

Your Rights as an European Economic Area (“EEA”) or United Kingdom Resident

If you are an EEA (the European Union, Iceland, Liechtenstein and Norway) or United Kingdom resident, you have the right to:

• Access your personal data;
• Be informed about how we use your personal data and what rights you have to control your personal data, such as how you are informed in this Privacy Statement;
  
• Ask us to correct any inaccuracies in your personal data we possess;
• Ask us to delete your personal data in certain circumstances;
• Transfer your data to another service in certain circumstances; and
• Withdraw consent you previously gave us to use your personal data.

It is important you have read and understood this Privacy Statement. If you believe we used your data in a way we have not disclosed to you, please let us know as soon as possible so we may address your concerns. You also have the right to complain to the relevant supervisory authority in the UK or your country of residence in the European Economic Area.